What does your backup setup look like?

We run daily automated backups for your website. One is on the website server for quick restore purposes and the other is held at an offsite location for data redundancy purposes. These backup [...]

Where are your servers located?

Most of our client base is located in Australia, so unless specified otherwise, you can assume your site is hosted in Sydney. For clients that are based elsewhere we also have servers in five US [...]

Do you offer email accounts?

Yes, we are a Google Authorised Reseller of Gmail for Business. These are premium email accounts that are kept isolated from your website server. No POP accounts here! We also get a small [...]

What security checks do you run?

Once your website is imported into our WordPress management tool, it will be checked on a daily basis in the three key areas below: 1. Core WordPress updates Your installation will be kept [...]

What reporting do you offer?

Each month you will receive an automated report. This covers off our key service areas and gives you peace of mind that we are on top of your WordPress websites requirements. Your monthly report [...]