Frequently asked questions

You've got questions, we have the answers...

You can securely checkout online, using your preferred credit card. We don’t store any credit card details and all payments are processed by Stripe. If you prefer to receive an invoice and pay via direct debit, please send us an email at [email protected].

Yes, absolutely. You can upgrade, downgrade or cancel your plan, as needed. We can help you to make the best choice if you need a little guidance. Feel free to call on 1300 072 134 or to email [email protected]. Here is a 2 minute video to show you how to upgrade or downgrade your plan:

Simple! If within the first 30 days after sign-up, you are not happy and want to cancel your account, just let us know. We will close your account and refund your first months payment. Please note, you will not receive a copy of your newly improved site, so please make sure you have a backup of your site prior to signing up. 

In short, yes. We have worked with many hosting companies and believe that our setup with Google Cloud is one of the best. For us to be truly effective and guarantee your websites performance, we require your website to be hosted on our servers. It’s a quick and painless task, which generally takes 20 – 60 minutes depending on the size of your website. We offer a free 14 day trial so that you can test out our server if desired. 

Our servers are located in Google’s Cloud Data centres. We currently have access to 18 global servers. You can view the full network here.

There are three ways to submit a support request. The most popular is via email at [email protected], or you can use the live chat on our website, or feel free to call on 1300 072 134. We look forward to hearing from you!

Our head office is located on George Street, Sydney, next to the Apple Store. We also have a small team of developers in the Phillipines. We can certainly meet in person if you are in Sydney! If you are elsewhere and would like a face-to-face catch up, just let us know and we will see what can be arranged. 

Initially all we require is an administrator level login to your WordPress website. This will enable us to login and migrate a copy of your website over to our servers. We may also need your domain name logins, it just depends on how things have been setup already. Don’t stress though, we will step you through the requirements and help out as much as humanly possible.

Sure! In this instance it’s best to call us on 1300 072 134. We will determine what you do have access to and advise the best way to get you back into your site. We have learned a trick or two over the years!

In short, no. Email management can be quite specialised and it’s never a good idea to host your emails on your website server. We recommend either GSuite or Office 365 for email. We can certainly help you get started and for larger companies we can recommend some IT partners who excel in this area.