What is our priority customer support?
Our customer support ensures minimal wait times and access to our WordPress team. Most small tasks, under 30 mins, are completed within the same business day and any tasks that will take longer will be scheduled and a completion time will be provided.
Our team of WordPress experts can be contacted over the phone, via the [email protected] email, via your help desk login or with the live chat on our website. This ensures we can be where ever you need us, when ever you need us.
Available in these Plans:
Why do you need it?
There are two key reasons. Firstly our level of WordPress expertise ensures that any requests or problems you may have with your site, we have more than likely come across it before. Secondly, if there is an instance where your website has crashed, has a serious bug or anything of that nature, we are available to jump right and fix the problem. Because we manage both your website and the hosting, we have everything we need to get the problems fixed in record time.
Feel free to start a chat and try us out!
A word from our awesome clients...
It's only been a few weeks but WP Perk is already a game changer for our business. I only wish I had found them sooner and saved myself two years of website anxiety! Heath and his team migrated my site and fixed my supposedly 'unfixable' problems in record time making the transition seamless. Incredible customer service and rapid response times at an accessible price point for small business. Could not be happier.read more
lovefish reservation
05:25 28 Nov 19
Fantastic web team! Knowledgeable, quick and always happy to help when we have issues with our global site!
Una McGeehan
08:33 26 Sep 19
A great company to work with! They always deliver efficient and quick service, their work is always completed to a high standard and the staff at WP Perk are very easy to work with.
Ingrid Hobson
02:36 23 Sep 19
A great company to work with! They always deliver efficient and quick service, their work is always completed to a high standard and the staff at WP Perk are very easy to work with.
Ingrid Hobson
02:36 23 Sep 19
We have dealt with so many website companies throughout the years and can confidently say WP Perk is the best! They have perfected our website - the design, the user interface, e-commerce and so much more! Not only are they amazing at their work but they are always there when you need them, the support is just incredible and they are always on the lookout to make our website the best it can be from updates, plugins to security and not to mention the monthly reports we get! I could not recommend them more - best website team we've ever dealt with, thank you WP Perk!read more
Natasha Dauner
00:49 19 Sep 19
WP Perk are simply amazing. You engage them for an online solution, yet you get so much more. Heath operates at another frequency, not surprisingly, the results he delivers are on another level. Highly recommend.read more
chris paradowski
06:57 26 Jul 19
WP Perk are simply amazing. You engage them for an online solution, yet you get so much more. Heath operates at another frequency, not surprisingly, the results he delivers are on another level. Highly recommend.read more
chris paradowski
06:57 26 Jul 19
Our experience with the team at WP Perk has been exceptional. Requests have been actioned in great time, and the hosting uptime has been remarkably good.
Great experience.
James Ososki
04:00 18 Jul 19
Highly recommended Australian WordPress hosting service
Scott Mitchelmore
09:13 16 Jul 19
Heath and the WP Perk team are knowledgeable, efficient and always willing to go above and beyond to make sure your needs are met. Easy to work with and reliable – having this confidence and trust is invaluable when working in small business!read more
Herbal Fix Beverages
04:13 24 May 19
Heath and his team deliver a service that is second to none. I can absolutely recommend WP Perk and Wolf IQ for your wordpress needs. Heath and his team combine great knowledge with timely service to deliver a world class product.
Personal service at a reasonable price is certainly rare and even rarer in IT & web services.
Thank you from the whole team at Safe n SOUND Self Storage - Newcastleread more
Barton Macquarie
22:37 21 May 19
Heath and his team deliver a service that is second to none. I can absolutely recommend WP Perk and Wolf IQ for your wordpress needs. Heath and his team combine great knowledge with timely service to deliver a world class product.
Personal service at a reasonable price is certainly rare and even rarer in IT & web services.
Thank you from the whole team at Safe n SOUND Self Storage - Newcastleread more
Barton Macquarie
07:09 21 May 19
The team at WP Perk are hands down the hardest working, affordable, fast and honest for WordPress hosting, maintenance and support.
I pass all my clients onto Heath and the team that need their site running without any issues so they can focus on their BAU. Thanks Teamread more
Michael Teasdale
01:06 14 Feb 19
We have a wonderful ongoing relationship with Wolf IQ and their WP Perk Care Plan suites our needs perfectly. The reports are easy to interpret and they are at hand whenever we are in need. Very pleased with this service.read more
Hills District Speech Therapy
09:24 22 May 18
The team at WP Perk are FANTASTIC! So easy and efficient to work with. Nothing is ever too much trouble for these guys. It makes life so much easier being in small business when you don't have the in-house resources for website management related issues.read more
David D
23:34 11 Mar 18
As a small business owner this is an aspect of our operating systems I can confidently outsource to WP Perk. They just get it right for us, no fuss no hassle. Thanks guys!
Dan Gerber
05:04 09 Mar 18
WolfIQ have been a pleasure to work with. Transitioning to WP Perk has been seamless. The monthly reports are incredibly detailed and the team have been proactive with advice and upgrades.
Petricia Augustus
06:17 08 Mar 18
An awesome company to work with and offer great and efficient service.
Emily Grace
04:25 07 Mar 18
We are impressed with Wolf IQ's seamless transition to WP Perk, and the regular maintenance and support provided as part of the WP Perk service. Like a lot of businesses, our website is one of our key channels and its important its up to spec and running efficiently. It appears this backend work is well taken care of with WP Perk, and the monthly reports provided are great - they contain useful information and are simply laid out. While we are yet to take full advantage of the free admin hours p/mnth, this is also a useful offering. Thankyou Wolf IQ for your continued great workread more
Jennifer Sjolund
04:55 01 Mar 18
