What are your average support wait times? Back to FAQs

Most quick tasks (under 30mins), received before 1pm Sydney time, will be completed within the same day. After 1pm, these quick tasks will be completed within 24 hours.

For the longer more involved tasks our support team will give you an indication of time frames upon reviewing your request. In most cases, you can watch the developments take place in real-time on your own staging website.

If you have a mission critical/urgent requirement, for example, you thought it would be a good idea to install a plugin on your site and it has now crashed, then we will work on your site as a priority to get it live again. There’s a good chance our automated tools would have sent us an alert by the time you contact us as well.

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