We work super hard on our clients’ websites so we think it’s fair to assume that if your invoices aren’t paid, then you don’t own the artwork, website or intellectual copyright. Once all invoices are paid, you are the owner of all work we have provided to you.
2. Client responsibilities:
You are responsible for any image, text, animation, video, layout or any other content provided to us, so please ensure that this material does not infringe any copyright or laws. We will also let you know if the quality of the files provided to us will have a negative impact on the overall look of the finished project.
3. Non solicitation of Wolf IQ’s team:
We have a very capable team and only work with the best contractors, so we understand that they are appealing prospects for your next round of recruitment. We ask that at no stage do you or any of your related corporations, actively induce, solicit, engage or employ any employee of Wolf IQ. If you do choose to induce, solicit, engage or employ any employee of Wolf IQ, you will have to pay a replacement fee of A$60,000 (GST exclusive). We believe this is a fair and reasonable estimate of the cost to us for replacing talent.
4. Internet marketing and search engine optimisation:
We build and manage our websites so that they are well positioned to rank in search engines. We do not however make any guarantees on ranking performance as this is out of our hands. It ultimately comes down to the quality of your content, keyword competition and the search engine algorithms. We are not one of those companies that promise first page ranking results, it’s not our thing. If you need dedicated SEO solutions or Adwords plans, we are happy to work with 3rd party providers or recommend you to our preferred company.
If something happens and you need to terminate your website subscription, it’s ok, but any payments for your current billing period are non-refundable.
We also reserve the right to terminate a contract when:
- The scope of work exceeds the monthly amount allowed by your subscription. Unless otherwise stated, this is 2 hours per calendar month.
- The client is slow to respond. We deem slow to respond as more than 30 days waiting for content, a brief, a revision, payment, final sign off or general delays resulting in a halt in our production.
- We deem the work unethical or against our normal operating processes and procedures.
What you see in the quote is what you will get. If you need to add anything, we are always happy to review the scope of work for you. Please note that once you have agreed to the quote we will need to stick to it as much as possible. We are flexible to enable changes from the initial scope, but please keep in mind this will more than likely affect the time required for production.
7. Project delivery:
When a project schedule or timeline is provided, this is deemed as an estimate. We are very passionate about not exceeding these timeframes. Our work involves different parties, it’s teamwork, and sometimes it can be delayed. We request that you keep our pace, slow decision making or feedback can really delay our production and ultimately the completion of the project.
8. Exclusion of liability:
You agree that Wolf IQ (and WP Perk) is not responsible for any damages or loss of revenue, opportunity and or profit. Wolf IQ is also not liable for any damages incurred indirectly by any 3rd party’s related to the client or the client’s business.
Both yourself or Wolf IQ can terminate the agreement if needed. We believe that a 30-day written notice to the other party is a fair way to manage this matter. If you do not pay us or obstruct our work in any way, we will be allowed to terminate the agreement anytime.
If you choose to terminate the contract before its completion, we are unable to refund payments previously made. You will also have to cover the costs for any unpaid work. If delivery requires additional costs, you will have to cover them. Wolf IQ has the right to terminate the agreement at any time if you become insolvent.