Your communications with our support team will be managed through our ticket support system. All conversations are tracked for future reference and our most suitable team member can join the conversation to help out.
Other Maintenance Perks
Your subscription comes with up to 2 hours of developer time for content updates, small functionality tweaks or general ‘how-to’ advice/training. Where projects or tasks exceed the 2 hours, you can purchase additional time.
It is vital to keep your WordPress site up-to-date with the latest developer code releases. This ensures your site will function as intended and also protect your visitors. We take care of this somewhat tedious task for you.
Plugins are maintained to ensure your site is running the latest compatible update. Where we are aware of potentially better performing plugins, we will let you know and give you the option to replace some of your existing plugins.