Website Care Plans
WordPress hosting, maintenance and support is our thing. If your website needs a little love, then you have arrived at the right place!
What exactly is a Website Care Plan?
We like to keep things straight-up and simple. A website care plan exists to keep your site running at peak levels, often better than the day it was launched. Our plans are all inclusive and designed to make sure your website is safe, fast and working FOR your business. Sounding good? Keep reading…
So, here's your problem
Your website is probably looking tired, running slow and needs some updates… It may have been hacked, locked you out and still has the photos of your old team members front and centre. Not to mention your ‘recent’ blog post was published four years ago. You’ve been calling your old developer, but they have gone missing in action… Again! Sounding familiar by any chance?
...And now our solution
Firstly, we answer calls and respond to emails… Crazy concept huh? When we welcome a new client, we move their website to our servers in Google’s data centre, fix it up, make sure that everything is secure and up-to-date. We then work with you to continually enhance, tweak and update the site so that it becomes one of your businesses most valuable assets.
Now before we go any further...
We would just like to say, you are not unique. We see websites in bad shape on a daily basis. Our website care plans were created out of necessity due to the amount of clients (and other agencies) bringing their sites to us to fix up. We just had to create a value-packed, bullet-proof solution to better service the market and to save the web, one website at a time. Now let us tell you how it works.
GETTING OUR GEEK ON
We migrate your site onto our powerful website servers in Google Cloud. During this phase we will run a full audit of your website, fix any issues and make sure everything is up to date and secure. You will receive a report detailing our fixes and most sites will load in half the time once we are done with them!
PREVENTION IS THE KEY
Just like your computer, a website needs regular maintenance. At least once a month, our team will go into your site, run available updates and make sure the website is in top shape. We also monitor your site around the clock and our mobile phones start beeping away on the very, very, rare occasion there is an issue. As a business owner, this gives you great peace of mind.
YOUR DREAM IT, WE CODE IT
Our highly talented team are ready to make any additions, tweaks or removal of content from your website. Tasks that take less than 30min will be done on the same business day! You can also feel free to run those hypothetical, out there ideas past us too… We love them!
What are you waiting for?
Let's do this!
You can click on each of the inclusions for more info.
5hrs/month of developer time
Monthly 30min strategy review
White glove onboarding
Google Analytics event/click tracking
Google My Business management
You can securely checkout online, using your preferred credit card. We don’t store any credit card details and all payments are processed by Stripe. If you prefer to receive an invoice and pay via direct debit, please send us an email at [email protected].
Simple! If within the first 30 days after sign-up, you are not happy and want to cancel your account, just let us know. We will close your account and refund your first months payment. Please note, you will not receive a copy of your newly improved site, so please make sure you have a backup of your site prior to signing up.
In short, yes. We have worked with many hosting companies and believe that our setup with Google Cloud is one of the best. For us to be truly effective and guarantee your websites performance, we require your website to be hosted on our servers. It’s a quick and painless task, which generally takes 20 – 60 minutes depending on the size of your website. We offer a free 14 day trial so that you can test out our server if desired.
Our servers are located in Google’s Cloud Data centres. We currently have access to 18 global servers. You can view the full network here.
Our head office is located on George Street, Sydney, next to the Apple Store. We also have a small team of developers in the Phillipines. We can certainly meet in person if you are in Sydney! If you are elsewhere and would like a face-to-face catch up, just let us know and we will see what can be arranged.
Initially all we require is an administrator level login to your WordPress website. This will enable us to login and migrate a copy of your website over to our servers. We may also need your domain name logins, it just depends on how things have been setup already. Don’t stress though, we will step you through the requirements and help out as much as humanly possible.
Sure! In this instance it’s best to call us on 1300 072 134. We will determine what you do have access to and advise the best way to get you back into your site. We have learned a trick or two over the years!
In short, no. Email management can be quite specialised and it’s never a good idea to host your emails on your website server. We recommend either GSuite or Office 365 for email. We can certainly help you get started and for larger companies we can recommend some IT partners who excel in this area.