Website Care Plans
WordPress hosting, maintenance and support is our thing. If your website needs a little love, then you have arrived at the right place, read on!
Why do you need a Website Care Plan?
Like a car needing regular maintenance, your website is no different. We make sure your website is running at peak levels and is often in better condition than the day it was launched. Your website will be safe, fast and working FOR your business. Sounding good?
So, here's your problem
Your website is probably looking tired, running slow and needs some updates… It may have been hacked, locked you out and still has the photos of your old team members front and centre. Not to mention your ‘recent’ blog post was published four years ago. You’ve been calling your old developer, but they have gone missing in action… Again! Sounding familiar by any chance?
...And now our solution
Firstly, we answer calls and respond to emails… Crazy concept huh? When we welcome a new client, we move their website to our servers in Google’s data centre, fix it up, make sure that everything is secure and up-to-date. We then work with you to continually enhance, tweak and update the site so that it becomes one of your businesses most valuable assets.
Having a website emergency?
We are ready to jump in and do our thing. Our emergency line is monitored around the clock.
Call our emergency line on 1300 072 134
Here's how we work
GETTING OUR GEEK ON
Onboard
Your website is migrated onto our powerful servers in Google Cloud. You will receive a report detailing our fixes and tweaks. Most websites will load in half the time and they will be up-to-date and secure.
PREVENTION IS THE KEY
Maintain
A website needs regular maintenance to run at its peak. This is performed by our expert team (no robots here!). Your website is monitored around the clock ensuring that any performance issues are tackled in record time.
YOUR DREAM IT, WE CODE IT
Support
Same day service? You bet! Tasks that take less than 30min will be done on the same business day. Jot down your ideas and watch them unfold in front of your eyes.
What are you waiting for?
Let's do this!
Expert Plan
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5hrs/month of developer time
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Monthly 30min strategy review
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Customised reporting
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White glove onboarding
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Google Analytics event/click tracking
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Google My Business management
Questions anyone?
You can securely checkout online, using your preferred credit card. We don’t store any credit card details and all payments are processed by Stripe. If you prefer to receive an invoice and pay via direct debit, please send us an email at [email protected].
Yes, absolutely. You can upgrade, downgrade or cancel your plan, as needed. We can help you to make the best choice if you need a little guidance. Feel free to call on 1300 072 134 or to email [email protected]. Here is a 2 minute video to show you how to upgrade or downgrade your plan:
Simple! If within the first 30 days after sign-up, you are not happy and want to cancel your account, just let us know. We will close your account and refund your first months payment. Please note, you will not receive a copy of your newly improved site, so please make sure you have a backup of your site prior to signing up.
In short, yes. We have worked with many hosting companies and believe that our setup with Google Cloud is one of the best. For us to be truly effective and guarantee your websites performance, we require your website to be hosted on our servers. It’s a quick and painless task, which generally takes 20 – 60 minutes depending on the size of your website. We offer a free 14 day trial so that you can test out our server if desired.
Our servers are located in Google’s Cloud Data centres. We currently have access to 18 global servers. You can view the full network here.
There are three ways to submit a support request. The most popular is via email at [email protected], or you can use the live chat on our website, or feel free to call on 1300 072 134. We look forward to hearing from you!
Our head office is located on George Street, Sydney, next to the Apple Store. We also have a small team of developers in the Phillipines. We can certainly meet in person if you are in Sydney! If you are elsewhere and would like a face-to-face catch up, just let us know and we will see what can be arranged.
Initially all we require is an administrator level login to your WordPress website. This will enable us to login and migrate a copy of your website over to our servers. We may also need your domain name logins, it just depends on how things have been setup already. Don’t stress though, we will step you through the requirements and help out as much as humanly possible.
Sure! In this instance it’s best to call us on 1300 072 134. We will determine what you do have access to and advise the best way to get you back into your site. We have learned a trick or two over the years!
In short, no. Email management can be quite specialised and it’s never a good idea to host your emails on your website server. We recommend either GSuite or Office 365 for email. We can certainly help you get started and for larger companies we can recommend some IT partners who excel in this area.
A word from our awesome clients...
Need more details?
It all starts here, we exclusively use Google Cloud to host our clients websites.
Dual on-server and off-server backups run daily for instant restore and redundancy.
Websites are checked every minute to make sure all systems are operational and live.
Full transparency of your websites stats and updates delivered each and every month.
Keep your website visitors safe, decrease your exposure and gain some SEO points along the way.
From malware, to DDoS attacks to old code, we perform daily checks and maintenance.
Behind the scenes, we keep your site up-to-date, loading fast and super secure.
Every micro-second counts, we make sure your site loads as fast as possible.
Our expert team are ready to work with you and support your website goals.
On page Search Engine Optimisation, targeted to move your site closer to position #1.
We can host your website closer to your visitors, giving them a speedy experience.
